Oh, no doubt there are many fine folks working at VA, Paul, and I'm not disparaging you all. These forums are pretty much people having issues and seeking help with them so there will be success stories and many vets you won't hear from again after that. I've had varying care at VAs across the nation same as civilian healthcare. Same as when I was a troubleshooter for phone systems; I dealt every day only with the problems people were having so it can be tough to deal with after awhile. But the nation certainly has gratitude for all of you who work hard, not just for vets, but for anyone.